Tuesday 8 – 9:15am (Awareness Workshop)
53. Overcoming Overload
Giving Your Best On the Job, at Home and in Life
Feeling overloaded is a common experience for everyone in the workplace trying to balance the demands of work, home, ministry and leisure. Attending this workshop will put you on the road to feeling rested rather than exhausted, to being able to breathe freely rather than feeling like you are suffocating, to finding ways to utilize your reserves rather than consuming your limits. And that means your co-workers, clients, congregation--and your family--will be able to enjoy the best you have to offer them.
Jeffrey Funk, Executive Director, Healthcare Chaplains Ministry Association, Placentia, Calif.
CPE Credit—1.5; Field of Study—Personnel/HR; Group live presentation; Basic Level; No prerequisites
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Tuesday 1:30 – 2:45pm
Peer Networking Labs
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Tuesday 3:15 – 5:15pm (Skill Building Workshop)
54. What’s New, What’s Different
Current Essentials in Human Resources
This annual update is a must for the most recent human resource changes, laws and cases. We will share the current HR trends and issues impacting you and your employees
Ron Smedley, President Synergistic Resource Associates, Placentia, Calif. and Frank Sommerville, Attorney, Weycer, Kaplan, Pulaski and Zuber, PC, Arlington, Texas
CPE Credit—2; Field of Study—Personnel/HR; Group live presentation; Basic Level; No prerequisites
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Wednesday 8 – 9:15am (Awareness Workshop)
55. Managing Health Benefit Costs
Balancing Employee Appeal and Financial Effectiveness (Case Studies)
A successful health and welfare benefit plan strikes a balance between employee relations appeal and financial effectiveness. As plan costs continue to increase, the pressure is on for organizations to get the “biggest possible bang for your benefits buck”. Workshop attendees will be exposed to a step-by-step approach to: developing a health and welfare benefit strategy that is right for their organization; understand the elements that require attention; and hear and share real life case studies from Mission Aviation Fellowship, New Tribes Mission and Wycliffe Bible Translators.
Geoffrey Marsh, President and Consultant Actuary, Marsh Consulting Group, Paso Robles, Calif.
CPE Credit—1.5; Field of Study—Personnel/HR; Group live presentation; Basic Level; No prerequisites
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Wednesday 1:30 – 2:45pm
Peer Networking Labs
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Wednesday 3:15 – 5:15pm (Skill Building Workshop)
56. Creating a Service Culture
Identify an approach to service excellence with your staff.
This interactive workshop, based on Scripture real-world examples, will enable you to:
* Identify the importance of integrating an inside-out approach to service excellence by serving your most critical customer base - your staff
* Recognize how one service interaction can translate to thousands of dollars of ministry funding
* Discover service strategies to build customer champions and a service culture in your own ministry
Jan Dwyer, Consultant, Federal Way, Wash.
CPE Credit—2; Field of Study—Personnel/HR; Group live presentation; Basic Level; No prerequisites
